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    • SERVICE STREAM CUSTOMER CARE PTY LTD

    ABN: 15112410358
    Similar to:
    Also known as: Service Stream Pty Ltd, Service Stream Solutions Pty Ltd, SERVICE STREAM SOLUTONS PTY LTD

    23 contracts, total value $75,883,997.89
    Confidentialities: 21 contracts, 91.30%( 8 on the contract, 13 on the outputs)
    Procurement methods: Open 3 contracts, 13.04%, Open via SON 15 contracts, 65.22%, Prequalified 2 contracts, 8.70%, limited 3 contracts, 13.04%,

    Categories

    Category Contracts Count Total Contract Value
    Telecommunications media services 10 $14,444,400.00
    Advertising 2 $1,440,653.39
    Call management systems or accessories 2 $1,210,000.00
    Community and social services 2 $41,914,663.20
    Administrative agencies services 2 $716,805.10
    Temporary personnel services 1 $15,024,628.00
    Business intelligence consulting services 1 $15,919.20
    Information services 1 $847,000.00
    Management support services 1 $95,000.00
    Online database information retrieval systems 1 $174,929.00

    Agencies

    Agency Contracts Count Total Contract Value
    Australian Communications and Media Authority (ACMA) 6 $57,225,139.40
    Department of Broadband Communications and the Digital Economy 10 $12,554,400.00
    Department of Communications 4 $4,717,000.00
    Department of Broadband, Communications and the Digital Economy 3 $1,387,458.49

    Standing Offers/Panels

    Standing Offer Contracts Count Total Contract Value
    Contact Centre Services 17 $18,658,858.49

    Contracts

    Contract Notice Number Contract Description Total Contract Value Agency Contract Start Date Supplier
    381858-A3 Establishment and Operation of Do Not Call Register Original Contract Notification CN21027 was published on Austender 09/02/2007,(also first amendment CN63153 published 25/3/2008) but does not appear in order to reflect the changes to the contract. $27,243,430.00Australian Communications and Media Authority (ACMA) 2007-02-01 Service Stream Solutions Pty Ltd
    346507 Online Safety Contact Centre $15,024,628.00Australian Communications and Media Authority (ACMA) 2009-08-01 Service Stream Solutions Pty Ltd
    159014 Establishment and operation of the Do Not Call Register $14,671,233.20Australian Communications and Media Authority (ACMA) 2007-02-01 SERVICE STREAM SOLUTONS PTY LTD
    675871

    DST Call Centre Services

    		 $3,000,000.00Department of Broadband Communications and the Digital Economy 2012-07-23 Service Stream Solutions Pty Ltd
    1635521 DST Call Centre Services DCON12/14 $2,475,000.00Department of Broadband Communications and the Digital Economy 2012-07-23 Service Stream Solutions Pty Ltd
    420248-A1 Contact Centre Services $2,457,400.00Department of Broadband Communications and the Digital Economy 2011-07-11 Service Stream Solutions Pty Ltd
    1538551 DST Call Centre Services DCON12/14 $2,365,000.00Department of Communications 2013-07-01 Service Stream Solutions Pty Ltd
    2305441-A1

    Retune_Call Centre Services 2013-14, 2014-15

    		 $2,000,000.00Department of Communications 2013-07-01 Service Stream Solutions Pty Ltd
    1561661 Retune_Call Center Services 2013-14 $1,320,000.00Department of Broadband Communications and the Digital Economy 2013-07-01 Service Stream Solutions Pty Ltd
    355564 Contact Centre Services $880,000.00Department of Broadband Communications and the Digital Economy 2010-07-01 Service Stream Solutions Pty Ltd
    646621 Administration - AIES $847,000.00Department of Broadband Communications and the Digital Economy 2012-06-19 Service Stream Solutions Pty Ltd
    319237 National call centre setup and operation for Digital Taskforce $770,000.00Department of Broadband Communications and the Digital Economy 2010-06-24 Service Stream Solutions Pty Ltd
    280163 National call centre setup and operation for Digital Taskforce $670,653.39Department of Broadband, Communications and the Digital Economy 2010-04-14 Service Stream Solutions Pty Ltd
    266023 National call centre setup and operation for Digital Switchover Taskforce $614,900.00Department of Broadband, Communications and the Digital Economy 2009-05-19 Service Stream Solutions Pty Ltd
    395629 Contact Centre Services $330,000.00Department of Broadband Communications and the Digital Economy 2010-07-01 Service Stream Solutions Pty Ltd
    1360231 Retune_Call Center Services 2012-13 $275,000.00Department of Broadband Communications and the Digital Economy 2013-04-23 Service Stream Solutions Pty Ltd
    2645721 Retune_Call Centre Services 2013-14, 2014-15 $275,000.00Department of Communications 2013-07-01 Service Stream Solutions Pty Ltd
    447885 Call Centre Services for Satellite Subsidy Scheme $200,000.00Department of Broadband Communications and the Digital Economy 2011-09-01 Service Stream Solutions Pty Ltd
    202605 Online Safety Call Centre $174,929.00Australian Communications and Media Authority (ACMA) 2008-09-30 Service Stream Solutions Pty Ltd
    273681 National call centre setup and operation for Digital Switchover Taskforce $101,905.10Department of Broadband, Communications and the Digital Economy 2009-05-19 Service Stream Solutions Pty Ltd
    402890-A1 Contact Centre Servcies $95,000.00Australian Communications and Media Authority (ACMA) 2011-07-01 Service Stream Solutions Pty Ltd
    2836552 Retune_Call Centre Services 2013-14, 2014-15 $77,000.00Department of Communications 2013-07-01 Service Stream Solutions Pty Ltd
    1044461

    Report for ACMA Business System CMIS

    		 $15,919.20Australian Communications and Media Authority (ACMA) 2012-11-19 Service Stream Pty Ltd