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SON106196 - Contact Centre Services

View original record @ tenders.gov.au

17 contracts, total value $18,658,858.49
Confidentialities: 21 contracts, 123.53%( 8 on the contract, 13 on the outputs)
Procurement methods: Open via SON 15 contracts, 88.24%, Prequalified 2 contracts, 11.76%,

Categories

Category	Contracts Count	Total Contract Value
Administrative agencies services	2	$716,805.10
Advertising	2	$1,440,653.39
Call management systems or accessories	2	$1,210,000.00
Information services	1	$847,000.00
Telecommunications media services	10	$14,444,400.00

Agencies

Agency	Contracts Count	Total Contract Value
Department of Broadband Communications and the Digital Economy	10	$12,554,400.00
Department of Broadband, Communications and the Digital Economy	3	$1,387,458.49
Department of Communications	4	$4,717,000.00

Suppliers

Supplier	Contracts Count	Total Contract Value
Service Stream Solutions Pty Ltd	17	$18,658,858.49

Contracts

Contract Notice Number	Contract Description	Total Contract Value	Agency	Contract Start Date	Supplier
675871	DST Call Centre Services	$3,000,000.00	Department of Broadband Communications and the Digital Economy	2012-07-23	Service Stream Solutions Pty Ltd
1635521	DST Call Centre Services DCON12/14	$2,475,000.00	Department of Broadband Communications and the Digital Economy	2012-07-23	Service Stream Solutions Pty Ltd
420248-A1	Contact Centre Services	$2,457,400.00	Department of Broadband Communications and the Digital Economy	2011-07-11	Service Stream Solutions Pty Ltd
1538551	DST Call Centre Services DCON12/14	$2,365,000.00	Department of Communications	2013-07-01	Service Stream Solutions Pty Ltd
2305441-A1	Retune_Call Centre Services 2013-14, 2014-15	$2,000,000.00	Department of Communications	2013-07-01	Service Stream Solutions Pty Ltd
1561661	Retune_Call Center Services 2013-14	$1,320,000.00	Department of Broadband Communications and the Digital Economy	2013-07-01	Service Stream Solutions Pty Ltd
355564	Contact Centre Services	$880,000.00	Department of Broadband Communications and the Digital Economy	2010-07-01	Service Stream Solutions Pty Ltd
646621	Administration - AIES	$847,000.00	Department of Broadband Communications and the Digital Economy	2012-06-19	Service Stream Solutions Pty Ltd
319237	National call centre setup and operation for Digital Taskforce	$770,000.00	Department of Broadband Communications and the Digital Economy	2010-06-24	Service Stream Solutions Pty Ltd
280163	National call centre setup and operation for Digital Taskforce	$670,653.39	Department of Broadband, Communications and the Digital Economy	2010-04-14	Service Stream Solutions Pty Ltd
266023	National call centre setup and operation for Digital Switchover Taskforce	$614,900.00	Department of Broadband, Communications and the Digital Economy	2009-05-19	Service Stream Solutions Pty Ltd
395629	Contact Centre Services	$330,000.00	Department of Broadband Communications and the Digital Economy	2010-07-01	Service Stream Solutions Pty Ltd
1360231	Retune_Call Center Services 2012-13	$275,000.00	Department of Broadband Communications and the Digital Economy	2013-04-23	Service Stream Solutions Pty Ltd
2645721	Retune_Call Centre Services 2013-14, 2014-15	$275,000.00	Department of Communications	2013-07-01	Service Stream Solutions Pty Ltd
447885	Call Centre Services for Satellite Subsidy Scheme	$200,000.00	Department of Broadband Communications and the Digital Economy	2011-09-01	Service Stream Solutions Pty Ltd
273681	National call centre setup and operation for Digital Switchover Taskforce	$101,905.10	Department of Broadband, Communications and the Digital Economy	2009-05-19	Service Stream Solutions Pty Ltd
2836552	Retune_Call Centre Services 2013-14, 2014-15	$77,000.00	Department of Communications	2013-07-01	Service Stream Solutions Pty Ltd