ABN: 82623476007
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Also known as: Customer Service Benchmarking Australia Pty Ltd

5 contracts, total value $563,610.30
Consultancies: 1 contracts, 20.00%
Procurement methods: Prequalified 1 contracts, 20.00%, limited 4 contracts, 80.00%,


Category Contracts Count Total Contract Value
Strategic planning consultation services 2 $462,000.00
Interpreters 1 $22,984.50
Management advisory services 1 $19,775.80
Project administration or planning 1 $58,850.00


Agency Contracts Count Total Contract Value
Department of Immigration and Citizenship 4 $543,834.50
Australian Competition and Consumer Commission 1 $19,775.80


Contract Notice Number Contract Description Total Contract Value Agency Contract Start Date Supplier
415111-A1 Quality Assurance Services $264,000.00Department of Immigration and Citizenship 2011-07-21 CUSTOMER SERVICE BENCHMARKING
453492 Interpreter Quality Assurance Program $198,000.00Department of Immigration and Citizenship 2012-01-01 CUSTOMER SERVICE BENCHMARKING
1754871 Onsite Interpreter Quality Assurance program - Mystery Shopping $58,850.00Department of Immigration and Citizenship 2013-09-09 CUSTOMER SERVICE BENCHMARKING
884131 CSBA evaluation, fieldwork and analysis-July 2012 $22,984.50Department of Immigration and Citizenship 2012-07-01 CUSTOMER SERVICE BENCHMARKING
1627521 Management advisory services $19,775.80Australian Competition and Consumer Commission 2013-07-22 Customer Service Benchmarking Australia Pty Ltd