ABN: 82623476007
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Also known as: Customer Service Benchmarking Australia Pty Ltd

6 contracts, total value $693,310.30
Consultancies: 2 contracts, 33.33%
Procurement methods: Prequalified 1 contracts, 16.67%, limited 5 contracts, 83.33%,


Category Contracts Count Total Contract Value
Strategic planning consultation services 2 $462,000.00
Interpreters 1 $22,984.50
Management advisory services 1 $19,775.80
Market research 1 $129,700.00
Project administration or planning 1 $58,850.00


Agency Contracts Count Total Contract Value
Department of Immigration and Citizenship 4 $543,834.50
Office of the Commonwealth Ombudsman 1 $129,700.00
Australian Competition and Consumer Commission 1 $19,775.80


Contract Notice Number Contract Description Total Contract Value Agency Contract Start Date Supplier
415111-A1 Quality Assurance Services $264,000.00Department of Immigration and Citizenship 2011-07-21 CUSTOMER SERVICE BENCHMARKING
453492 Interpreter Quality Assurance Program $198,000.00Department of Immigration and Citizenship 2012-01-01 CUSTOMER SERVICE BENCHMARKING
3612410 Market Research $129,700.00Office of the Commonwealth Ombudsman 2019-03-01 Customer Service Benchmarking Australia Pty Ltd
1754871 Onsite Interpreter Quality Assurance program - Mystery Shopping $58,850.00Department of Immigration and Citizenship 2013-09-09 CUSTOMER SERVICE BENCHMARKING
884131 CSBA evaluation, fieldwork and analysis-July 2012 $22,984.50Department of Immigration and Citizenship 2012-07-01 CUSTOMER SERVICE BENCHMARKING
1627521 Management advisory services $19,775.80Australian Competition and Consumer Commission 2013-07-22 Customer Service Benchmarking Australia Pty Ltd