CUSTOMER SERVICE INSTITUTE OF

ABN: 81127413923
Similar to: Customer Service Institute of Austr (ABN: 31609812919), CUSTOMER SERVICE INSTITUTE OF AUST (ABN: 59983825626),
Also known as: AVANA LEARNING PTY LTD, C S I A, Customer Service Institute, Customer Service Institute Australia (CSIA), CUSTOMER SERVICE INSTITUTE OF, Customer Service Institute of Austr, Customer Service Institute of Australia (CSIA

10 contracts, total value $254,220.00
Consultancies: 1 contracts, 10.00%
Procurement methods: Open 1 contracts, 10.00%, limited 9 contracts, 90.00%,

Categories

Category Contracts Count Total Contract Value
Education and Training Services 4 $113,960.00
Management advisory services 3 $70,300.00
Business administration services 1 $22,000.00
Human resources services 1 $16,500.00
Internal audits 1 $31,460.00

Agencies

Agency Contracts Count Total Contract Value
Department of Defence 6 $199,980.00
Department of Health and Ageing - Therapeutic Goods Administration 1 $16,500.00
Department of Health and Ageing 1 $14,740.00
Medicare Australia 1 $12,000.00
Department of Health - Therapeutic Goods Administration 1 $11,000.00

Contracts

Contract Notice Number Contract Description Total Contract Value Agency Contract Start Date Supplier
1987801 Purchase of workshop, analysis and reports $49,500.00Department of Defence 2011-06-08 CUSTOMER SERVICE INSTITUTE OF
2424281 DCARE_CSIA Complaints resolution Course x 4_Folio036 $38,720.00Department of Defence 2014-06-26 AVANA LEARNING PTY LTD
2217041 ICSS CIOG ReCertification $36,300.00Department of Defence 2014-04-04 C S I A
3253332 CIOG CSIA Reaccredition against customer service and complaint handling international standards $31,460.00Department of Defence 2015-04-27 AVANA LEARNING PTY LTD
1422911 Customer service recertification $22,000.00Department of Defence 2013-05-15 CUSTOMER SERVICE INSTITUTE OF
564372 Annual Fees for Recertification $22,000.00Department of Defence 2012-05-18 CUSTOMER SERVICE INSTITUTE OF
477237 Training for Staff Responding to External Enquiries (including 1800 Numbers) $16,500.00Department of Health and Ageing - Therapeutic Goods Administration 2012-05-01 Customer Service Institute of Australia (CSIA
1597501 Customer Service Training for the Office of Hearing Services $14,740.00Department of Health and Ageing 2013-07-15 Customer Service Institute
236098 Provision of Consultancy Services $12,000.00Medicare Australia 2008-11-21 Customer Service Institute of Austr
1815942

Customer Service Excellence Training

$11,000.00Department of Health - Therapeutic Goods Administration 2013-10-02 Customer Service Institute Australia (CSIA)