SON106196 - Contact Centre Services


View original record @ tenders.gov.au

17 contracts, total value $18,658,858.49
Confidentialities: 21 contracts, 123.53%( 8 on the contract, 13 on the outputs)
Procurement methods: Open via SON 15 contracts, 88.24%, Prequalified 2 contracts, 11.76%,

Categories

Category Contracts Count Total Contract Value
Telecommunications media services 10 $14,444,400.00
Administrative agencies services 2 $716,805.10
Call management systems or accessories 2 $1,210,000.00
Advertising 2 $1,440,653.39
Information services 1 $847,000.00

Agencies

Agency Contracts Count Total Contract Value
Department of Broadband, Communications and the Digital Economy 3 $1,387,458.49
Department of Communications 4 $4,717,000.00
Department of Broadband Communications and the Digital Economy 10 $12,554,400.00

Suppliers

Supplier Contracts Count Total Contract Value
Service Stream Solutions Pty Ltd 17 $18,658,858.49

Contracts

Contract Notice Number Contract Description Total Contract Value Agency Contract Start Date Supplier
675871

DST Call Centre Services

$3,000,000.00Department of Broadband Communications and the Digital Economy 2012-07-23 Service Stream Solutions Pty Ltd
1635521 DST Call Centre Services DCON12/14 $2,475,000.00Department of Broadband Communications and the Digital Economy 2012-07-23 Service Stream Solutions Pty Ltd
420248-A1 Contact Centre Services $2,457,400.00Department of Broadband Communications and the Digital Economy 2011-07-11 Service Stream Solutions Pty Ltd
1538551 DST Call Centre Services DCON12/14 $2,365,000.00Department of Communications 2013-07-01 Service Stream Solutions Pty Ltd
2305441-A1

Retune_Call Centre Services 2013-14, 2014-15

$2,000,000.00Department of Communications 2013-07-01 Service Stream Solutions Pty Ltd
1561661 Retune_Call Center Services 2013-14 $1,320,000.00Department of Broadband Communications and the Digital Economy 2013-07-01 Service Stream Solutions Pty Ltd
355564 Contact Centre Services $880,000.00Department of Broadband Communications and the Digital Economy 2010-07-01 Service Stream Solutions Pty Ltd
646621 Administration - AIES $847,000.00Department of Broadband Communications and the Digital Economy 2012-06-19 Service Stream Solutions Pty Ltd
319237 National call centre setup and operation for Digital Taskforce $770,000.00Department of Broadband Communications and the Digital Economy 2010-06-24 Service Stream Solutions Pty Ltd
280163 National call centre setup and operation for Digital Taskforce $670,653.39Department of Broadband, Communications and the Digital Economy 2010-04-14 Service Stream Solutions Pty Ltd
266023 National call centre setup and operation for Digital Switchover Taskforce $614,900.00Department of Broadband, Communications and the Digital Economy 2009-05-19 Service Stream Solutions Pty Ltd
395629 Contact Centre Services $330,000.00Department of Broadband Communications and the Digital Economy 2010-07-01 Service Stream Solutions Pty Ltd
1360231 Retune_Call Center Services 2012-13 $275,000.00Department of Broadband Communications and the Digital Economy 2013-04-23 Service Stream Solutions Pty Ltd
2645721 Retune_Call Centre Services 2013-14, 2014-15 $275,000.00Department of Communications 2013-07-01 Service Stream Solutions Pty Ltd
447885 Call Centre Services for Satellite Subsidy Scheme $200,000.00Department of Broadband Communications and the Digital Economy 2011-09-01 Service Stream Solutions Pty Ltd
273681 National call centre setup and operation for Digital Switchover Taskforce $101,905.10Department of Broadband, Communications and the Digital Economy 2009-05-19 Service Stream Solutions Pty Ltd
2836552 Retune_Call Centre Services 2013-14, 2014-15 $77,000.00Department of Communications 2013-07-01 Service Stream Solutions Pty Ltd