Technical support or help desk services (81111811)

Parent Category: 81110000 Computer services
Grandparent Category: 81000000 Engineering and Research and Technology Based Services

26 contracts, total value $24,017,527.99
Consultancies: 1 contracts, 3.85%
Confidentialities: 7 contracts, 26.92%( 5 on the contract, 2 on the outputs)
Procurement methods: Open 3 contracts, 11.54%, Open via SON 1 contracts, 3.85%, Prequalified 9 contracts, 34.62%, limited 13 contracts, 50.00%,

Standing Offers/Panels

Standing Offer Contracts Count Total Contract Value
Procurement Panel for the provision services relating to:... 1 $22,660.00
Provision of ICT Professionals 1 $39,600.00

Suppliers

Supplier Contracts Count Total Contract Value
ASG Group Pty Ltd 1 $22,025,202.00
SOFTWARE AG AUSTRALIA PTY LTD 2 $413,516.75
Computer Sciences Corporation 2 $356,624.41
CCS Technology Recruiters 3 $196,122.00
Oracle Corp Aust Pty Ltd 1 $178,214.00
Finite IT Recruitment Solutions 2 $176,605.00
Diversiti Pty Ltd 1 $130,416.00
Innovative Business Computing Pty Limited 1 $72,072.00
Infront Systems PL 2 $69,714.92
Ocean Computing Solutions 1 $57,170.00
Department of PM & C 1 $46,200.00
Infosys Solutions Pty Ltd 1 $46,173.60
Talent International 1 $45,408.00
Talent International 1 $39,600.00
LUCID IT PTY LTD 1 $39,270.00
Citrix Systems Asia Pacific Pty Limited 1 $31,609.19
TECHNOLOGY ONE 1 $31,184.68
Optus 1 $25,000.00
Grosvenor Management Consulting 1 $22,660.00
Aurec Pty Ltd 1 $14,765.44

Agencies

Agency Contracts Count Total Contract Value
Department of the Prime Minister and Cabinet 1 $22,025,202.00
Attorney-General's Department 3 $493,596.75
Australian Electoral Commission 2 $356,624.41
Australian Federal Police 6 $317,696.23
Family Court and Federal Circuit Court 4 $241,530.00
Australian Criminal Intelligence Commission 1 $178,214.00
Family Court of Australia 2 $136,125.00
Questacon 2 $69,714.92
Wheat Exports Australia 1 $57,170.00
National Water Commission 1 $46,200.00
Federal Court of Australia 1 $39,270.00
Australian Industrial Registry 1 $31,184.68
Department of the Prime Minister and Cabinet - APEC 1 $25,000.00

Contract Notice Number Contract Description Total Contract Value Agency Contract Start Date Supplier
44692-A3 ICT Support Services.  Variation to original contract ID 1607220.  Total value of this contractfor period 4 Mar 2004 to 30 Jun 2010 is estimated at $15,134,756. Original gazettal $14,156,211 - previously known as Exceed Systems $22,025,202.00Department of the Prime Minister and Cabinet 2007-07-01 ASG Group Pty Ltd
54209 CLSIS Helpdesk $401,500.00Attorney-General's Department 2007-07-27 SOFTWARE AG AUSTRALIA PTY LTD
44827 HelpDesk/Mainframe/Service Management/Storage $196,519.16Australian Electoral Commission 2003-07-01 Computer Sciences Corporation
86527 Tecnical support maintenance $178,214.00Australian Criminal Intelligence Commission 2008-05-06 Oracle Corp Aust Pty Ltd
44840 Monthly Account $160,105.25Australian Electoral Commission 2003-07-01 Computer Sciences Corporation
64439-A2 Provision of services in relation to high level technical support and management of the AFP's corporate IT environment hosted by systems operations. $130,416.00Australian Federal Police 2007-12-17 Diversiti Pty Ltd
185903 Technical Support Engineer $96,525.00Family Court of Australia 2009-05-18 Finite IT Recruitment Solutions
49147 Provision of Helpdesk Analyst Service $92,928.00Family Court and Federal Circuit Court 2007-11-26 CCS Technology Recruiters
93951 Contract Services $80,080.00Attorney-General's Department 2008-05-15 Finite Recruitment Pty ltd
64513-A1 Provion of services in relation to technical desktop support $72,072.00Australian Federal Police 2008-01-14 Innovative Business Computing Pty Limited
213623 IT management services $57,170.00Wheat Exports Australia 2009-05-01 Ocean Computing Solutions
63699 Provision of help-desk Analyst $52,976.00Family Court and Federal Circuit Court 2008-03-03 Clicks Recruit Pty Ltd
37095 Contract Staff - Services of Helpdesk $50,218.00Family Court and Federal Circuit Court 2007-10-15 CSS Technology Recruiters
115129 MOU Costs for PM&C IT Support Charges $46,200.00National Water Commission 2007-07-01 Department of PM & C
62743-A1 Provision of services in relation to Help Desk Analysis activities $46,173.60Australian Federal Police 2007-02-27 Infosys Solutions Pty Ltd
48839 Help Desk Analyst Services  $45,408.00Family Court and Federal Circuit Court 2007-11-26 Talent International
179481 Helpdesk services $44,101.64Questacon 2009-03-05 Infront Systems PL
229179 Help Desk Analyst $39,600.00Family Court of Australia 2009-09-28 Talent International
55660 Service Management Tool Selection $39,270.00Federal Court of Australia 2008-01-14 LUCID IT PTY LTD
72427 Technical Support for Citrix Software $31,609.19Australian Federal Police 2008-04-18 Citrix Systems Asia Pacific Pty Limited
149390 Annual Support and Maintenance Fee 2/12/08 - 1/12/09 Debtor: AIR $31,184.68Australian Industrial Registry 2008-11-28 TECHNOLOGY ONE
193421 Helpdesk services $25,613.28Questacon 2009-06-01 Infront Systems PL
45448 PM&C contract - voice services and helpdesk support. $25,000.00Department of the Prime Minister and Cabinet - APEC 2007-04-10 Optus
87839 Procurement Services for panel of Professional Service providers $22,660.00Australian Federal Police 2007-11-26 Grosvenor Management Consulting
73445 Provision of services in relation to help desk analysis $14,765.44Australian Federal Police 2008-01-07 Aurec Pty Ltd
100981 Helpdesk Services $12,016.75Attorney-General's Department 2008-06-24 SOFTWARE AG AUSTRALIA PTY LTD